How do you handle delayed payments?

Paying invoices on time is our customers’ responsibility. There are steps:

1. Our automated system sends invoices 15 days before the due date;
2. Clients can pay outstanding invoices using payment methods listed here. 

If invoices are not paid until:

1. 1 day after due date – services are suspended;
2. 2 days after due date – 1 € late fee is added;
3. 3 days after due date – services are terminated;
4. 7 days after due date – services are deleted beyond recovering.

Attention #1: If invoice paid during service suspension time our system will automatically re-enable it after successful payment.

Attention #2: All terminated servers are deleted from our system without possibility of recovering them.

Attention #3: For domains, invoices are generated 60 days before the due date.

Attention #4:For SSL certificates, invoices are generated 30 days before the due date.